Refund policy

Right of Withdrawal & Return Policy (UK Version)

1. Right of Withdrawal & Return Conditions

By placing an order through the website, you agree to the following terms and conditions. These policies apply to orders within the United Kingdom.

2. 14-Day Statutory Right of Withdrawal

Customers have the legal right to cancel and withdraw from this contract within 14 days without giving any reason under the UK Consumer Contracts Regulations.

The withdrawal period is 14 days from the day on which you or a third party indicated by you (other than the carrier) acquires physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement (for example, by email).

  • Email: contact@outlet-limited.store

3. Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including standard delivery costs (excluding any supplementary costs resulting from your choice of a delivery type other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.

4. Extended Return Period (Voluntary)

In addition to your statutory cancellation rights, we voluntarily offer a 30-day return window from the date of delivery.

  • Return conditions:

    • Items must be unused, unworn, and in their original, resalable condition

    • Original packaging and tags must be included

    • Proof of purchase (such as an order confirmation) is required

5. Return Process

To initiate a return, please contact us at contact@outlet-limited.store.

Once your return request is approved, you will receive instructions on how and where to send your parcel. Returns sent without prior authorization will not be accepted.

Return inspections typically take 5–7 business days upon arrival.

6. Refunds

Once your returned item has been inspected and approved, your refund will be processed back to your original payment method.

  • Processing time: Up to 14 days after we receive the returned goods or proof of return postage.

7. Exchanges

Direct replacements or exchanges are available for:

  • Damaged items

  • Defective or faulty goods

  • Incorrectly delivered items

Please contact us immediately at contact@outlet-limited.store with your order number and relevant photos if your item arrives damaged or incorrect.

8. Return Shipping Costs & Fees

  • No return shipping fees

  • No restocking fees

9. Order Cancellations

Orders may be cancelled for a full refund before they have been dispatched. If your order has already shipped, you may return the package after delivery in accordance with this Return Policy.

Contact Information

  • Email: contact@outlet-limited.store

  • Phone: +44 20 87 47 47 12

  • Customer Service Hours: Monday to Friday, 9:30 AM – 6:30 PM (GMT/BST)

  • Address: 137 Saint Albans Avenue, London, W4 5JT, United Kingdom