Shipping policy

1. Delivery Method & Costs

We offer free standard delivery within the United Kingdom.

  • Shipping Cost: Free

  • Carriers: Royal Mail, Evri, DPD, DHL, or other trusted UK courier partners

2. Order Processing Time

All orders are processed within 1–2 business days after the order is placed (excluding weekends and UK bank holidays).

3. Delivery Times

Once dispatched, estimated delivery times across the UK are typically:

  • Transit Time: 3–5 business days (excluding weekends and bank holidays)

Total delivery time = Processing Time + Shipping Time.

4. Dispatch Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and carrier details.

You can use this tracking number to follow your parcel's progress at any time.

5. Amending Your Delivery Address

Delivery address amendments are only possible within 24 hours of placing your order.

Please contact us as soon as possible at contact@outlet-limited.store.

Once order fulfilment or dispatch preparation has commenced, address changes can no longer be guaranteed.

6. Packaging

All orders are packaged securely using durable, protective materials to ensure your items arrive safely and undamaged.

7. Service Delays & Adverse Conditions

Delivery times may occasionally experience delays due to factors outside of our control, such as:

  • Peak seasonal volumes

  • Bank holidays

  • Severe weather disruptions

  • Courier network delays

  • Force majeure events

If significant delays occur with your consignment, we will keep you informed via email.

Contact Information

  • Email: contact@outlet-limited.store

  • Phone: +44 20 87 47 47 12

  • Customer Service Hours: Monday–Friday, 9:30 AM – 6:30 PM (GMT/BST)

  • Address: 137 Saint Albans Avenue, London, W4 5JT, United Kingdom